At least 114 Gold Plus members have charged that the health plan deferred necessary medical treatment too long or restricted trips to specialistsmembers in the three-county area.Ĭompany officials acknowledge some problems with paying bills quickly and making sure members get prompt care.
Humana eventually paid the bills in 72 percent of these cases, but only after pressure from state insurance officials and months of uncertainty for patients. At least 503 Gold Plus Plan members have filed complaints with the Florida Department of Insurance since 1988 charging that Humana improperly declined to pay their medical bills, including emergency services.
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